FREE SHIPPING over $60. Delivered in 2 Days

Free delivery for orders S$60 and above.

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FREE SHIPPING over $60. Delivered in 2 Days

FAQ - The Practical Stuff

This page provides all the practical information you will need for shopping at Kohepets. If you still have further queries, please contact us at [email protected]. We’re here to help.


Registration

To make a purchase on Kohepets, you can either do so as a registered user, where you set up an account with us, or simply as a guest.  If you have an account with Kohepets, it just means that you can:

  • Proceed through checkout faster when making a purchase
  • Check the status of orders
  • View past orders
  • Earn Kohe Points
  • Store alternative addresses (for deliveries to multiple family members or friends!)

Prices

All prices given on the website are final prices.  We do not charge GST, therefore, GST will not be added to your purchase.  You’ll be happy to know that the price you see is what you’ll pay.


Orders

Your order is confirmed once you receive an order confirmation from us via email, which includes an order reference number.  If, for whatever reason, we cannot process your order, we will call you on the phone number you have provided us.


If a product is Out of Stock, we will also contact you to advise you on the expected waiting time.  We’d also be happy to make alternative recommendations if you can’t wait for the Out of Stock product to arrive.


Payment

Kohepets uses PayPal and Cash on Delivery for payments.  PayPal is an absolutely secure payment method that will allow you to conveniently pay for your order by directly accessing your PayPal account.  For customers without a PayPal account, you can simply enter your credit card details into the PayPal interface each time you shop.


The data relevant to your PayPal account and credit card details is managed by PayPal, and never revealed to us.  PayPal will inform us via email that your payment has been carried out, after which, we will arrange for your order to be delivered.


So now you can shop with confidence and flexibility!


Delivery

Delivery is free for orders S$60 and above.  If your order falls below S$60, there will be a delivery charge of S$8. This fee will be added to your order at time of checkout.  {Tip: if don’t quite qualify for the free delivery, why not add on an extra bag of treats or a toy to get your order delivered for free.  You’ll save yourself the fee and get a little something extra for your dog - they’ll love you for it!}


We will contact you within 2 working days (usually as fast as 1 day) to arrange your preferred delivery date and time.


We are currently unable to ship outside of Singapore, and do not offer international shipping.


Exchange Policy

Whilst we make best efforts to check for quality and quantity accuracy at our distribution centre, we strongly advise you to check your order at the time of delivery to ensure the order is correct and the goods are not damaged.

 

In the unlikely event that there is a problem, you will need to let us know within 4 days of the delivery of the order by writing to us at [email protected] We will exchange the product if :

  • it was delivered in a damaged condition or is past its expiry date;
  • it has a manufacturer’s defect; or
  • the wrong product was delivered

For an exchange to occur, all goods to be exchanged must be:

  • returned unused and in its original packaging and condition; and
  • accompanied by the order confirmation, with order reference number, as proof of purchase from Kohepets

If the above conditions are met, we will arrange to collect the goods to be exchanged and send a replacement at the earliest available time, and the delivery charges will be taken care of by us.


Reimbursements

Should any of our goods be unavailable after order confirmation and payment, we will call you and let you know immediately.  You can choose to get a refund on the unavailable product, or you may decide to wait for the product to come in or select an alternative one.  If an alternative product is selected and there is a price difference to the original product, you will need to pay the increment, or if it is lower, we will refund you the difference.


Any reimbursements will be carried out directly to your PayPal account and PayPal will send you a communication of the reimbursement.


Click here to view the Terms & Conditions.